“Trust” is more than just telling truth. For a customer to trust us they need to know we fully understand their needs, and have the skills, experience, capacity, and motivation to meet those needs.
“Transparency” is more than just being open. It means having the ability to see all the components and aspects of a given service or process, so it can be examined, streamlined, and improved upon; eliminating waste and providing true value.
“Teamwork” is more than just division of labor. It means to understand the true strengths of each team member (customer, vendor, or employee) and focus all efforts on mutually shared goals and objectives.
People support what they help create. We have developed processes that systematically mine the ideas of our team relative to specific, prioritized, agreed upon projects and objectives, allowing us to implement successful solutions with “buy in”.
If you don’t measure you can’t manage. As the saying goes: “In GOD we trust. All others bring data.”
Success requires consistent follow through and accountability. Our monthly and quarterly bonus program applies to the entire Merchandise Warehouse team and is based on targeted goals and KPIs, which insures a very high level of consistency and accountability.
Like a three legged stool, good communication must be:
3. Fun (or at least Friendly)
At Merchandise Warehouse, we are dedicated to our customers and strive for excellence. Contact us today to learn how we can help your business with warehousing needs.